MANAGED SERVICES
Our mission is to improve life for businesses by ensuring technology uptime for our clients.
This simple mission translates to providing best practice IT solutions for all clients. FatNinjas is a full-fledged managed services provider – we believe in prevention being better than cure, or proactive approaches being better than repair.
MANAGED SERVICES
Our mission is to improve life for businesses by ensuring technology uptime for our clients.
This simple mission translates to providing best practice IT solutions for all clients. FatNinjas is a full-fledged managed service provider – we believe in prevention being better than cure, or proactive approaches being better than repair.
MANAGED SERVICES
Our mission is to improve life for businesses by ensuring technology uptime for our clients.
This simple mission translates to providing best practice IT solutions for all clients. FatNinjas is a full-fledged managed service provider – we believe in prevention being better than cure, or proactive approaches being better than repair.
PLANS START FROM RM35 PER COMPUTER PER MONTH
| WHAT WE MANAGE | PLAN A | PLAN B |
|---|---|---|
| OS patching: Windows OS | YES | YES (critical patches only) |
| OS troubleshooting: Windows and Mac | YES | NO (chargeable per request) |
| Support peripherals – printers, scanners | YES | NO (chargeable per request) |
| System log extraction for third party vendors upon request | YES | NO (chargeable per request) |
| Cloud software support: Office 365 & G Suite | YES | NO (chargeable per request) |
| Recover and wipe data if computer is lost – best effort basis | YES | YES |
| Network support | Basic network configuration. Network connectivity troubleshooting – WiFi and LAN connections. |
NO (chargeable per request) |
| Unlimited business hour support (8.30am – 6.00pm) | YES | NO (chargeable per request) |
| REPORTS PROVIDED | PLAN A | PLAN B |
| Asset inventory reports | Quarterly | Half-yearly |
| Patch statuses | Quarterly | Half-yearly |
| Antivirus status | Quarterly | Half-yearly |
| TECHNOLOGY CONSULTING | PLAN A | PLAN B |
| IT budgeting exercise | Yearly | Not applicable |
| Best practice alignment report | Quarterly | Not applicable |
TAKE A LOOK AT THE 9 BENEFITS OF MANAGED SERVICES
| ONE PLAN | |
|---|---|
| Managed Servers (per month) | |
| Contract duration | 12 months auto-renewable |
| Scope of managed services | Support, Troubleshooting, Monitoring, Patching: OS: Windows, Linux Server Type: Physical Servers, VM ServersIncludes OS patching, network monitoring, standard environments: Apache/IIS, PHP/MySQL System log extraction for third party vendors upon requestExcludes backups |
| Scope of monitoring | Ping response Machine Uptime Resource utilisation Key processes – Client to custom application services |
| Remote support | Unlimited business hour support (8.30am – 6.00pm) |
| ADD-ONS | |
| 24/7 remote support (per month) | |
| Managed Backup (per month) | Custom package |
| SLA (per month per server) | |
| ADVANCE MONITORING | |
| Keyword monitoring on public websites (per month per keyword) | |
| Email round trip (per month) | |
| SSL certificate expiry monitoring (per month per certificate) |
| PLAN A | PLAN B | PLAN C | PLAN D | |
|---|---|---|---|---|
| Contract Duration | 12 months | 12 months | 12 months | 12 months |
| Scope of equipment managed | Standard broadband provider equipment | Single ISP, firewall, router, managed switches (max 5), APs (max 3) | Dual ISP, load balancer, firewall, router, managed switches (max 10), APs (max 6) | Anything else that is not in Plan A, B or C |
| Scope of managed services | Basic router configuration ISP – Remote coordination with ISP, log information is provided when requested. Network is monitored 24/7 and our NOC is alerted when there are outages so that corrective action can be taken. | Basic firewall configuration – adding rules, policies and interfaces Network scope: L2 and L3 |
||
| Remote support | Unlimited business hour support (8.30am – 6.00pm) | Unlimited business hour support (8.30am – 6.00pm) | Unlimited business hour support (8.30am – 6.00pm) |
9 BENEFITS
OF MANAGED SERVICES
1
Affordable Flat Monthly Fee
Team of Expert Ninjas
2
3
Cost Reduction
IT Best Practices
4
5
24/7 Monitoring
IT Consulting & Budgeting
6
7
Complete Infrastructure Documentation
Reduced Risk
8
9
CAPEX vs OPEX
REMOTE FIRST
Using advanced systems and tools, we are able to quickly connect to our clients to deliver solutions to most issues they are facing. This reduces the time for our ninjas to jump in and help our clients. As we do not need to travel to your office, it also reduces cost for you.