Managed Services 2018-09-12T08:42:05+00:00

MANAGED SERVICES

Our mission is to improve life for businesses by ensuring technology uptime for our clients.
This simple mission translates to providing best practice IT solutions for all clients. FatNinjas is a full-fledged managed services provider – we believe in prevention being better than cure, or proactive approaches being better than repair.

MANAGED SERVICES

Our mission is to improve life for businesses by ensuring technology uptime for our clients.
This simple mission translates to providing best practice IT solutions for all clients. FatNinjas is a full-fledged managed service provider – we believe in prevention being better than cure, or proactive approaches being better than repair.

MANAGED SERVICES

Our mission is to improve life for businesses by ensuring technology uptime for our clients.
This simple mission translates to providing best practice IT solutions for all clients. FatNinjas is a full-fledged managed service provider – we believe in prevention being better than cure, or proactive approaches being better than repair.

PLANS START FROM RM35 PER COMPUTER PER MONTH

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WHAT WE MANAGE PLAN A PLAN B
OS patching: Windows OS YES YES (critical patches only)
OS troubleshooting: Windows and Mac YES NO (chargeable per request)
Support peripherals – printers, scanners YES NO (chargeable per request)
System log extraction for third party vendors upon request YES NO (chargeable per request)
Cloud software support: Office 365 & G Suite YES NO (chargeable per request)
Recover and wipe data if computer is lost – best effort basis YES YES
Network support Basic network configuration.
Network connectivity troubleshooting – WiFi and LAN connections.
NO (chargeable per request)
Unlimited business hour support (8.30am – 6.00pm) YES NO (chargeable per request)
REPORTS PROVIDED  PLAN A  PLAN B
Asset inventory reports Quarterly Half-yearly
Patch statuses Quarterly Half-yearly
Antivirus status Quarterly Half-yearly
TECHNOLOGY CONSULTING  PLAN A  PLAN B
IT budgeting exercise Yearly Not applicable
Best practice alignment report Quarterly Not applicable

TAKE A LOOK AT THE 9 BENEFITS OF MANAGED SERVICES

 ONE PLAN
Managed Servers (per month)
Contract duration 12 months auto-renewable
Scope of managed services Support, Troubleshooting, Monitoring, Patching:
OS: Windows, Linux
Server Type: Physical Servers, VM ServersIncludes OS patching, network monitoring, standard environments: Apache/IIS, PHP/MySQL
System log extraction for third party vendors upon requestExcludes backups
Scope of monitoring Ping response
Machine Uptime
Resource utilisation
Key processes – Client to custom application services
Remote support Unlimited business hour support (8.30am – 6.00pm)
ADD-ONS
24/7 remote support (per month)
Managed Backup (per month) Custom package
SLA (per month per server)
ADVANCE MONITORING
Keyword monitoring on public websites (per month per keyword)
Email round trip (per month)
SSL certificate expiry monitoring (per month per certificate)
PLAN A PLAN B PLAN C PLAN D
Contract Duration 12 months 12 months 12 months 12 months
Scope of equipment managed Standard broadband provider equipment Single ISP, firewall, router, managed switches (max 5), APs (max 3) Dual ISP, load balancer, firewall, router, managed switches (max 10), APs (max 6) Anything else that is not in Plan A, B or C
Scope of managed services Basic router configuration ISP – Remote coordination with ISP, log information is provided when requested. Network is monitored 24/7 and our NOC is alerted when there are outages so that corrective action can be taken. Basic firewall configuration – adding rules, policies and interfaces
Network scope: L2 and L3
Remote support Unlimited business hour support (8.30am – 6.00pm) Unlimited business hour support (8.30am – 6.00pm) Unlimited business hour support (8.30am – 6.00pm)

9 BENEFITS

OF MANAGED SERVICES

1

Affordable Flat Monthly Fee

IT spending becomes more predictable as unlimited support is provided at the same fee every month.

Team of Expert Ninjas

Hiring multi-disciplinary IT staff is expensive. Tap on our ninja squad instead – we’ve got it covered.

2

3

Cost Reduction

Our FatNinjas leverage economies of scale to provide enterprise technology at a lower costs.

IT Best Practices

We ensure your environment adheres to global IT standards to reduce risk and increase uptime.

4

5

24/7 Monitoring

Round-the-clock, we receive alerts if anything is amiss with your computers and networks.

IT Consulting & Budgeting

As you scale, we’re here to help you from IT strategy to operations to budgeting.

6

7

Complete Infrastructure Documentation

We’ve been servicing hundreds of clients since 2000.

Reduced Risk

Whether for a small or listed company, we manage business continuity and compliance needs.

8

9

CAPEX vs OPEX

Typically, IT requires a large capital outlay. We help turn upfront investment into monthly expenditure.

REMOTE FIRST

Using advanced systems and tools, we are able to quickly connect to our clients to deliver solutions to most issues they are facing. This reduces the time for our ninjas to jump in and help our clients. As we do not need to travel to your office, it also reduces cost for you.

I’m Interested